Outstanding Customer Service Webinar

Dale Carnegie: Outstanding Customer Service
 
At this seminar you will learn:
In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.
 
Completion of this module will empower participants to:
· Use principles to maintain professionalism and strengthen customer relationships
· Leverage five approaches to engage customers and build loyalty
· Follow a consistent process to efficiently resolve customer complaints
· Retain current and attract new customers by requesting referrals
· Use the six rules for disagreeing agreeably
· Apply a formula for contributing ideas and disagreeing in an agreeable way
 
*Once you have registered, you will be sent a participation link to enter the webinar.