Generational differences can result in productivity-killing conflict or seamless collaboration - it's up to you! Participants will: learn what makes different generations tick, practice a tool to build postive relationships, challenge your preconceptions, earn the trust of each generation through respect, resolve generational conflicts, coach members of each generation to peak performance, develop cross-generational relationships, give feedback that resonates with all generations, and apply nine ways to change behavior without creating resentment.
Monica LeSage, Director of Client Experience
Monica has 15+ years experience working with business professionals, peers, healthcare professionals, patients, and students in simplyifying complex information and influencing behavior. She is a Certified Dale Carnegie Facilitator and certified in the following curriculum areas: Human Relations, Conflict Management, Leadership, Sales, Presentation Skills, Process Improvement, Communications, and Change Management. She also has Industry Training Experience in the following industries: Insurance, Travel, Bio-Technology, Retail, Call Centers, Emergency Roadside Assistance and Automotive. She has a B.S. in Chemistry/Biology.